Quality Assurance Process

Quality Assurance Process

(Effective for 2012-2013 Site Visits)

The CAATE is striving to improve the site visit process and increase the quality of its site visits. An integral part of our quality assurance process is obtaining valid feedback from all individuals (peer, program, and review team) involved in the site visit process. An independent contractor has been hired by the CAATE to conduct a brief phone survey with the program’s administrator about their recent site visit experience and summarize all evaluations regarding the site visitors. After all evaluations are submitted, the consultant will summarize the information and send a feedback form to each site visitor regarding his/her performance. Cumulative data will also be collected and sent to all site visitors in mid-April. This will allow the site visitor to see his/her status compared to other site visitors.

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Peer Evaluation:

  • Completed by site visitors on the site visit team member(s).
  • Evaluated on professionalism, knowledge of Standards, and preparedness for visit (i.e. fair and objective, maintained confidentiality, unbiased, and appropriately dressed).
  • See attached document: Peer Evaluation.pdf 

Program Director (Administrator) Evaluation:

  • Completed by the program director on the site visit team members.
  • Evaluated on professionalism, knowledge of Standards, and preparedness for visit (i.e. fair and objective, maintained confidentiality, unbiased, and appropriately dressed).
  • See attached document: PA Evaluation.pdf 

Consultant call to the Program Director or other program administrator:

  • Interview completed by Consultant.
  • Questions reflect overall site visit process and conduct of the site visit team.
  • See attached document: Consultant Call Evaluation.pdf 

Review Team Evaluation:

  • Completed by the Review Team Chair.
  • Evaluated on site visit report and interaction with review team.
  • See attached document: RT Evaluation.pdf

Site Visitor Summary of All Evaluations:

  • Completed by the Consultant and sent to the Site Visit Ad Hoc Committee for review.
  • Summary of Peer Evaluation, Program Director Evaluation, Consultant call to Program Director, and Review Team Evaluation.
  • See attached document: SV Summary.pdf 

Site Visitor Feedback Form:

  •  Completed by Consultant and sent to the Site Visitor.
  •  Synopsis of all evaluations.
  •  See attached document: SV Feedback.pdf

 

Quality Assurance Documents



Evaluation and Feedback Timeline 

1 week after Site Visit 

  •  Peer evaluation submitted and sent to the consultant
  •  PD evaluation submitted and sent to the consultant

1 to 3 weeks after Site Visit 

  • Consultant call to the program director for feedback

4 weeks after Site Visit 

  •  Review Team evaluation submitted to the consultant

6 weeks after Site Visit 

  •  Site Visitor Summary form completed and sent to the SV Ad Hoc Committee

6 to 8 weeks after Site Visit submitted 

  •  Site Visitor Feedback form completed and sent to the Site Visitor

Mid -April 

  • Summary data of all site visits sent to the site visitors

 

Site Visitor Dismissal Policy 

Although the CAATE site visitor is receiving an honorarium, it is considered a volunteer position. Dismissal of a site visitor may take place if a site visitor is unprofessional, has poor evaluations, demonstrates inappropriate behavior, or fails to adhere to the policies and procedures. The CAATE Site Visit Ad Hoc Committee reserves the right to dismiss a site visitor if his/her services are no longer needed for any reason. In this event, the site visitor will be notified in writing.